Service Delivery Model
How Havenlight structures visiting care, live-in care, workforce planning, technology, reviews, and quality oversight.
Home care with structure
This model sets out the purpose of the service, who it supports, how care is packaged, and how operational quality is monitored.
Client group
Adults 18+
The service covers older people, dementia, disabilities, autism, long term conditions, and end of life pathways.
Care model
Visiting + Live In
Havenlight provides flexible visits, nights, double handed support, and 24 hour live-in care.
Company No.
16910745
This company registration number is stated within the Havenlight service delivery model.
This page is structured to feel clear, not dense.
The main points are surfaced first, and the detailed sections are laid out as readable blocks instead of one continuous wall of policy text.
Sections
13 detailed areas
Highlights
3 key trust markers
Service Purpose and Philosophy
Havenlight delivers person centred domiciliary care enabling adults to remain safe, independent, and dignified in their own homes.
The model promotes choice, control, respect, continuity, emotional wellbeing, and supporting people to live well at home.
Eligibility & Client Groups (18+)
Havenlight provides regulated personal care for adults aged 18+ including older people, dementia, physical disabilities, learning disabilities, autism, long term conditions, and end of life pathways.
Types of Care Provided
- Visiting domiciliary care
- Dementia support
- Disabilities and long term conditions
- Palliative and end of life care
- Domestic support, nutrition, mobility, and reablement
- Community access and companionship
Live In Care
Live-in care provides 24 hour support from a trained carer living in the client's home. It is suitable for dementia progression, disabilities, high dependency needs, supervision, end of life care, and people wishing to avoid residential care.
It may include personal care, medication, nutrition, hydration, mobility, pressure care, emotional support, daily monitoring, light domestic duties, companionship, and family liaison.
Requirements include a private room for the live-in carer, access to household facilities, and rota based handovers.
Visit Durations & Packages
- 30 minute calls
- 45 minute calls
- 60 minute calls
- Double handed calls
- Multiple daily visits
- Waking nights
- Sleep-ins
- Live In 24 hour support
Assessment & Care Planning
Havenlight completes pre-care assessments, capacity and consent checks, risk assessments, and personalised plans.
Reviews occur every 6-12 weeks or following a change in need.
Live In assessments include home safety, day and night routines, activity planning, and family involvement.
Staffing & Workforce Model
Recruitment includes identity checks, Enhanced DBS, references, training compliance, and driver capability where required.
Training covers Care Certificate standards, dementia, end of life practice, medication handling, manual handling, safeguarding, infection control, and record keeping.
Live In workers receive lone working support and supervision.
Technology & Monitoring
- Electronic call monitoring
- Real time notes
- Medication recording
- Escalation alerts
- GPS verified attendance
Partnerships
Havenlight works with GPs, District Nurses, Hospices, memory clinics, mental health teams, Occupational Therapy and Physiotherapy services, and palliative care specialists.
Quality Assurance & Regulation
The service is aligned to the CQC Key Questions: Safe, Effective, Caring, Responsive, and Well Led.
This includes incident reporting, learning reviews, complaints handling, and improvement planning.
Rural Capability
Havenlight carers are drivers supporting Exhall, Bedworth, Nuneaton, Coventry, and North Warwickshire villages.
Travel planning is used to reduce missed calls and improve reliability in rural areas.
Benefits of Live In Integration
- Supports dementia stability
- Helps couples remain at home together
- Provides one to one personalised supervision
- Reduces hospital admissions
- Supports home based end of life care
- Maintains independence
Summary
Havenlight delivers person centred care at home across urban and rural areas, offering visiting care, Live In care, end of life support, and complex needs management for adults aged 18+.
Company Registration Number: 16910745